Data Deletion

You control your data on ConnectDots, operated by RD AnalytiX LLC. This page explains how to delete it, including any data we obtained through the Meta / Instagram APIs.

Delete instantly from your account

• Disconnect Instagram: in the Service, open Auto DM → your connected account → Disconnect. This immediately revokes our access and removes the connection and its stored access token.
• Delete an automation: deleting a comment-to-DM automation removes it and its associated send/activity records.
• Delete your account: from account settings, or by request (below). Deleting your account removes your profile and the personal data associated with it.

Request deletion by email

Email team@getconnectdots.com from the address on your account (or include your account email / connected Instagram username) with the subject “Delete my data.” We will:

• Verify your request,
• Delete or de-identify your personal data — including any Instagram account details, media metadata, and comment/message content we stored to run your automations — from our production systems within 30 days, and
• Remove it from routine backups on our standard backup rotation, and confirm completion by email.

Meta / Facebook data deletion

If you connected via Meta and want us to delete the data we obtained from Meta, you can use any method above, or remove ConnectDots from your Instagram/Facebook Business Integrations settings, which revokes our access. To confirm deletion of data already received, contact team@getconnectdots.com.

What we cannot delete

We cannot delete content that lives on third-party platforms (for example, a comment on your Instagram post, or a message already delivered to a recipient’s Instagram inbox) — those are controlled by Instagram and the respective account holders. We may also retain limited records where required by law.

Questions? See our Privacy Policy or email team@getconnectdots.com.